Admissions Portal Frequently Asked Questions

1. How do I begin completing my Pre-Application, or continue my Application?
2. I’ve completed the pre-application but did not receive an email with login information for the Admissions Portal. What should I do?
3. I submitted my Pre-Application, but did not receive any email saying that my Pre-Application is complete. How do I know that it was successfully submitted?
4. What about the Application? How do I know that I’ve completed everything I need to and that the Application was successfully submitted?
5. My child’s current school is on holiday and it will take me some time to get all the required documents ready. Should I wait until I have everything ready, or can I start the application with what I have?
6. I entered the name and email address for my child’s teacher who will be doing the confidential recommendation. How will I know if the teacher has submitted the recommendation?
7. I realized that I made a mistake on one of the forms that I submitted, but when I go back to try and correct it I can view the form but not edit it. What should I do?
8. I completed and submitted a form, but when I view my responses afterwards there are blank fields which are grayed out. Did I forget to complete something?
9. I have added my household information, but the checklist item is still not marked as “Complete.” Why not?
10. My plans have changed. How do I submit a request to update the year applying for or grade applying for?
11. I received an email saying an admissions decision has been published. Where do I find this?
12. After accepting the admission offer, I see a message which says “You have accepted your offer! You can continue with your online enrollment below.” I do not see a button, so how do I continue with online enrollment?
13. Who do I contact if I have any other questions about Admissions?

 

Q1: How do I begin completing my Pre-Application, or continue my Application?

A: From the Admissions Portal homepage, click the “Manage Your Applications(s)” to see a list of your candidate children. Then click “View Checklist” under each candidate and complete all required items, as indicated with a red asterisk. Complete optional items as needed, or as requested by Admissions.

Q2: I’ve completed the pre-application but did not receive an email with login information for the Admissions Portal. What should I do?

A: It can sometimes take up to 5 minutes for the email to arrive in your inbox. If you haven’t received it after 5 minutes, please check your spam folder (the email is sent from system@mail.veracross.com). If it is still not there, please contact help@yis.ac.jp

Q3: I submitted my Pre-Application, but did not receive any email saying that my Pre-Application is complete. How do I know that it was successfully submitted?

A: If all the required checklist items (marked with an asterisk) are checked and crossed out, your Pre-Application is complete. Once you submit the “Submit Pre-Application” checklist item, it alerts our Admissions Team that your Pre-Application is ready for review.

Q4: What about the Application? How do I know that I’ve completed everything I need to and that the Application was successfully submitted?

A: As with the Pre-Application, if all the required checklist items (marked with an asterisk) are checked and crossed out, your Application is complete. Once you submit the “Submit Application” checklist item, it alerts our Admissions Team that your Application is ready for review.

Q5: My child’s current school is on holiday and it will take me some time to get all the required documents ready. Should I wait until I have everything ready, or can I start the application with what I have?

A: Once you’ve created a login account with our Admissions Portal, you can start the process and come back to it at any time. But please remember to click the “submit” or “upload” button after each form that you complete or file that you upload so that the system can save your input up to then.

Q6: I entered the name and email address for my child’s teacher who will be doing the confidential recommendation. How will I know if the teacher has submitted the recommendation?

A: Once a teacher has submitted their recommendation, the response will be sent directly to us, and the corresponding recommendation checklist item will automatically be marked complete.

Q7: I realized that I made a mistake on one of the forms that I submitted, but when I go back to try and correct it I can view the form but not edit it. What should I do?

A: Please contact our Admissions team and they will either reset the form or make the revision that you request.

Q8: I completed and submitted a form, but when I view my responses afterwards there are blank fields which are grayed out. Did I forget to complete something?

A: When you press the green submit button at the bottom of a form for the first time, rest assured we receive your responses. You will know when the checklist item changes to a green checkmark and indicates a status of “Complete”. However, when returning to view a form you have already submitted, you may occasionally see additional fields appear, or see required fields which you previously completed but without your responses. This is normal, and there is no need to re-submit the form. Our Admissions Team will contact you if they need to follow up on any completed submissions or file uploads.

Q9: I have added my household information, but the checklist item is still not marked as “Complete.” Why not?

A: There are four sections within the household checklist: “My Household,” “Employers,” “Parent Citizenships” and “Parent Languages.”  All four must be marked with a green checkmark before the “Parent & Family Information” checklist item is complete. To indicate you have completed these sections, visit each section and change the control at the top from “No” to “Yes”, then click the confirmation button just next to it.

Q10: My plans have changed. How do I submit a request to update the year applying for or grade applying for?

A: From the Admissions Portal homepage, click “Manage Your Application(s).” On the right side of a candidate, click “request a change” and complete and submit the form. Note that this requires manual review and processing by our Admissions Team, so your requested change may take several days before the change is reflected in your portal.

Q11: I received an email saying an admissions decision has been published. Where do I find this?

A: From the Admissions Portal homepage, click the “Manage Your Application(s)” button. Once an admissions decision has been published, a “View Decision” button will appear next to the candidate’s “View Checklist” button. Click “View Decision” in order to view the decision letter. If accepted, scroll to the bottom to indicate your response of either “Accept Offer” or “Decline Offer,” then press Submit. Note that a separate decision letter is published for each candidate, so please visit all candidates in order to complete the process.

Q12 After accepting the admission offer, I see a message which says “You have accepted your offer! You can continue with your online enrollment below.” I do not see a button, so how do I continue with online enrollment?

A: If you are applying for the following school year, please return to this screen in late March, at which time you will see a button which leads to online enrollment. If you are applying for the current school year, you will receive a separate email from our Admissions Team in order to access online enrollment.

Q13: Who do I contact if I have any other questions about Admissions?

A: For technical help with any aspects of the Admissions Portal, please contact help@yis.ac.jp. For questions regarding the admission process or policies, please contact our Admissions Office.